{"id":6882,"date":"2019-07-23T15:32:55","date_gmt":"2019-07-23T15:32:55","guid":{"rendered":"https:\/\/www.shimpoceramics.com\/?page_id=6882"},"modified":"2022-09-14T14:32:43","modified_gmt":"2022-09-14T19:32:43","slug":"customer-service-and-support","status":"publish","type":"page","link":"https:\/\/www.shimpoceramics.com\/en_GB\/customer-service-and-support\/","title":{"rendered":"Customer Service and Support"},"content":{"rendered":"<div id=\"pl-gb6882-69f8e513021cd\"  class=\"panel-layout\" ><div id=\"pg-gb6882-69f8e513021cd-0\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-gb6882-69f8e513021cd-0\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-gb6882-69f8e513021cd-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb6882-69f8e513021cd-0-0-0\" class=\"so-panel widget widget_sow-hero panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-hero so-widget-sow-hero-default-56c1e5761ed7-6882 so-widget-fittext-wrapper\"\n\t\t\t\n\t\t>\t\t\t\t<div class=\"sow-slider-base\" style=\"display: none\" tabindex=\"0\">\n\t\t\t\t\t<ul\n\t\t\t\t\tclass=\"sow-slider-images\"\n\t\t\t\t\tdata-settings=\"{&quot;pagination&quot;:true,&quot;speed&quot;:800,&quot;timeout&quot;:8000,&quot;paused&quot;:false,&quot;pause_on_hover&quot;:false,&quot;swipe&quot;:false,&quot;nav_always_show_desktop&quot;:&quot;&quot;,&quot;nav_always_show_mobile&quot;:&quot;&quot;,&quot;breakpoint&quot;:&quot;780px&quot;,&quot;unmute&quot;:false,&quot;anchor&quot;:null}\"\n\t\t\t\t\t\t\t\t\t\tdata-anchor-id=\"\"\n\t\t\t\t>\t\t<li class=\"sow-slider-image  sow-slider-image-cover\" style=\"visibility: visible;;background-color: #444444\" >\n\t\t\t\t\t<div class=\"sow-slider-image-container\">\n\t\t\t<div class=\"sow-slider-image-wrapper\">\n\t\t\t\t<h1 style=\"text-align: left\">Contact Us<\/h1>\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"sow-slider-image-overlay sow-slider-image-cover\" style=\"opacity: 0.85;background-image: url(https:\/\/www.shimpoceramics.com\/wp-content\/uploads\/2019\/04\/about-hero-head.jpg)\"  ><\/div>\t\t<\/li>\n\t\t<\/ul>\t\t\t\t<ol class=\"sow-slider-pagination\">\n\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"#\" data-goto=\"0\" aria-label=\"Display slide 1\"><\/a><\/li>\n\t\t\t\t\t\t\t\t\t<\/ol>\n\n\t\t\t\t<div class=\"sow-slide-nav sow-slide-nav-next\">\n\t\t\t\t\t<a href=\"#\" data-goto=\"next\" aria-label=\"Next slide\" data-action=\"next\">\n\t\t\t\t\t\t<em class=\"sow-sld-icon-thin-right\"><\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"sow-slide-nav sow-slide-nav-prev\">\n\t\t\t\t\t<a href=\"#\" data-goto=\"previous\" aria-label=\"Previous slide\" data-action=\"prev\">\n\t\t\t\t\t\t<em class=\"sow-sld-icon-thin-left\"><\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-gb6882-69f8e513021cd-1\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-gb6882-69f8e513021cd-1\" data-stretch-type=\"full-width-stretch\" ><div id=\"pgc-gb6882-69f8e513021cd-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb6882-69f8e513021cd-1-0-0\" class=\"so-panel widget widget_sow-hero panel-first-child panel-last-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-hero so-widget-sow-hero-default-c74c22fbb4b5-6882\"\n\t\t\t\n\t\t>\t\t\t\t<div class=\"sow-slider-base\" style=\"display: none\" tabindex=\"0\">\n\t\t\t\t\t<ul\n\t\t\t\t\tclass=\"sow-slider-images\"\n\t\t\t\t\tdata-settings=\"{&quot;pagination&quot;:true,&quot;speed&quot;:800,&quot;timeout&quot;:8000,&quot;paused&quot;:false,&quot;pause_on_hover&quot;:false,&quot;swipe&quot;:true,&quot;nav_always_show_desktop&quot;:&quot;&quot;,&quot;nav_always_show_mobile&quot;:&quot;&quot;,&quot;breakpoint&quot;:&quot;780px&quot;,&quot;unmute&quot;:false,&quot;anchor&quot;:null}\"\n\t\t\t\t\t\t\t\t\t\tdata-anchor-id=\"\"\n\t\t\t\t>\t\t<li class=\"sow-slider-image\" style=\"visibility: visible;;background-color: #e7e7e7\" >\n\t\t\t\t\t<div class=\"sow-slider-image-container\">\n\t\t\t<div class=\"sow-slider-image-wrapper\">\n\t\t\t\t<div class=\"wrap\">\n  <div class=\"module\"><strong><a href=\"https:\/\/www.shimpoceramics.com\/en_GB\/contact\/\">Location<\/a><\/strong><\/div>\n  <div class=\"module\"><strong><span style=\"color:#00af52\">Customer Service &amp; Support<\/span><\/strong><\/div>\n<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t<\/ul>\t\t\t\t<ol class=\"sow-slider-pagination\">\n\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"#\" data-goto=\"0\" aria-label=\"Display slide 1\"><\/a><\/li>\n\t\t\t\t\t\t\t\t\t<\/ol>\n\n\t\t\t\t<div class=\"sow-slide-nav sow-slide-nav-next\">\n\t\t\t\t\t<a href=\"#\" data-goto=\"next\" aria-label=\"Next slide\" data-action=\"next\">\n\t\t\t\t\t\t<em class=\"sow-sld-icon-thin-right\"><\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"sow-slide-nav sow-slide-nav-prev\">\n\t\t\t\t\t<a href=\"#\" data-goto=\"previous\" aria-label=\"Previous slide\" data-action=\"prev\">\n\t\t\t\t\t\t<em class=\"sow-sld-icon-thin-left\"><\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<div style=\"height:70px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-320ad288811f\"\n\t\t\t\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h1 class=\"sow-headline\">\n\t\t\t\t\t\tCustomer Service and Support\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"decoration\">\n\t\t\t\t\t\t<div class=\"decoration-inside\"><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n<\/div>\n\n<div id=\"pl-gb6882-69f8e5130bbf1\"  class=\"panel-layout\" ><div id=\"pg-gb6882-69f8e5130bbf1-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-gb6882-69f8e5130bbf1-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb6882-69f8e5130bbf1-0-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>If you are looking for product support, be sure to check our online <a href=\"https:\/\/www.shimpoceramics.com\/support\/\">Support Center<\/a> for a comprehensive list of instruction and troubleshooting manuals, diagnostic repair videos, and much more.<\/p>\n<p>If you would like to call us, our number is 1-800-237-7079.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n<div id=\"pl-gb6882-69f8e5130c8f3\"  class=\"panel-layout\" ><div id=\"pg-gb6882-69f8e5130c8f3-0\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-gb6882-69f8e5130c8f3-0\" id=\"contact-2\" data-stretch-type=\"full\" ><div id=\"pgc-gb6882-69f8e5130c8f3-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-gb6882-69f8e5130c8f3-0-0-0\" class=\"so-panel widget widget_sow-contact-form panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"panel-widget-style panel-widget-style-for-gb6882-69f8e5130c8f3-0-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-contact-form so-widget-sow-contact-form-default-f79eddeb4de2-6882\"\n\t\t\t\n\t\t>\t<form\n\t\taction=\"\/en_GB\/wp-json\/wp\/v2\/pages\/6882\"\n\t\tmethod=\"POST\"\n\t\tclass=\"sow-contact-form\"\n\t\tid=\"contact-form-4931\"\n\t>\n\n\t\t\n\t\t            <p><em>Fields marked with * are required<\/em><\/p>\n\t\t\t\t\t\t<div class=\"sow-form-field sow-form-field-name\">\n\t\t\t\t<label class=\"sow-form-field-label-above\" for=\"sow-contact-form-field-name-1\">\n\t\t\t\t<strong>\n\t\t\t\t\tName\t\t\t\t\t\t\t\t\t\t\t<span class=\"sow-form-field-required\">*<\/span>\n\t\t\t\t\t\t\t\t\t<\/strong>\n\t\t\t<\/label>\n\t\t\t\t\t\t\t<div class=\"sow-field-container\">\n\t\t\t\t\t\t\t<input\n\t\t\ttype=\"text\"\n\t\t\tname=\"name-1\"\n\t\t\tid=\"sow-contact-form-field-name-1\"\n\t\t\tvalue=\"\"\n\t\t\tclass=\"sow-text-field\"\n\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-form-field sow-form-field-email\">\n\t\t\t\t<label class=\"sow-form-field-label-above\" for=\"sow-contact-form-field-email-1\">\n\t\t\t\t<strong>\n\t\t\t\t\tEmail\t\t\t\t\t\t\t\t\t\t\t<span class=\"sow-form-field-required\">*<\/span>\n\t\t\t\t\t\t\t\t\t<\/strong>\n\t\t\t<\/label>\n\t\t\t\t\t\t\t<div class=\"sow-field-container\">\n\t\t\t\t\t\t\t<input\n\t\t\ttype=\"email\"\n\t\t\tname=\"email-1\"\n\t\t\tid=\"sow-contact-form-field-email-1\"\n\t\t\tvalue=\"\"\n\t\t\tclass=\"sow-text-field\"\t\t\t\t\t\t\t\t\/>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<div class=\"sow-form-field sow-form-field-subject\">\n\t\t\t\t<label class=\"sow-form-field-label-above\" for=\"sow-contact-form-field-subject-1\">\n\t\t\t\t<strong>\n\t\t\t\t\tSubject\t\t\t\t\t\t\t\t\t\t\t<span class=\"sow-form-field-required\">*<\/span>\n\t\t\t\t\t\t\t\t\t<\/strong>\n\t\t\t<\/label>\n\t\t\t\t\t\t\t<div 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class=\"sow-recaptcha\"\n\t\t\t\t\t\t\t\t\tdata-config=\"{&quot;sitekey&quot;:&quot;6LfbVdcZAAAAAMBgpLnbt90AtKyVZvEJlfm3ZFG-&quot;,&quot;theme&quot;:&quot;light&quot;,&quot;type&quot;:&quot;image&quot;,&quot;size&quot;:&quot;normal&quot;}\"\n\t\t\t\t\t\t\t><\/div>\n\t\t\t\n\t\t<div class=\"sow-submit-wrapper \n\t\tsow-submit-styled\t\t\">\n\n\t\t\t<button\n\t\t\t\ttype=\"submit\"\n\t\t\t\tclass=\"sow-submit\n\t\t\t\t\t\t\t\t\"\n\t\t\t\t\t\t\t>\n\t\t\t\tContact Us\t\t\t<\/button>\n\t\t<\/div>\n\t\t\t\t<input\n\t\t\ttype=\"hidden\"\n\t\t\tname=\"instance_hash-1\"\n\t\t\tvalue=\"4931dadf\"\n\t\t\/>\n\n\t\t<input type=\"hidden\" id=\"_wpnonce\" name=\"_wpnonce\" value=\"610d62cf3e\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en_GB\/wp-json\/wp\/v2\/pages\/6882\" \/>\t<\/form>\n\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6882","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service and Support - NIDEC-SHIMPO CERAMICS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shimpoceramics.com\/en_GB\/customer-service-and-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service and Support - NIDEC-SHIMPO CERAMICS\" \/>\n<meta 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